Terms and Conditions for Poop Busters
Effective Date: 01.01.2025
1. Agreement Overview
These Terms and Conditions govern the provision of dog waste removal services (the “Services”) provided by Poop Busters (“we,” “us,” or “our”) to you, the client (“you” or “your”). By using our Services, you agree to these terms.
2. Services Provided
- We provide regular or one-time dog waste removal services for residential and commercial properties.
- Service schedules, including frequency and timing, will be agreed upon at the time of booking.
- Waste is removed from specified areas of your property, as discussed during initial consultation.
3. Client Responsibilities
- Access: You must ensure we have safe and unrestricted access to the designated areas of your property during the agreed service times.
- Dog Presence: If dogs will be present during service, you must inform us in advance. Dogs should be secured or supervised to ensure the safety of our team.
- Environment: The area must be free of hazards (e.g., aggressive animals, hazardous materials, or unsafe terrain) that may impede our ability to perform the service.
4. Service Limitations
- We are not responsible for removing waste in areas we cannot safely access.
- Excessively soiled properties may require additional time or fees, subject to prior agreement.
- We do not provide general yard cleaning, landscaping, or pest control services unless specified in the agreement.
5. Pricing and Payment
- Pricing is based on the frequency of service, property size, and the number of dogs.
- Payment is required in advance for one-time services and as per the agreed schedule for ongoing services.
- Late payments may incur additional charges.
- We also reserve the right to change the quotation if the property conditions are different to those described or the customer’s original requirements are altered.
6. Cancellations and Rescheduling
- Cancellations: You must provide at least 24 hours’ notice to cancel or reschedule a service. Failure to provide adequate notice may result in a cancellation fee.
- Weather: Services may be delayed or rescheduled in the event of severe weather or unsafe conditions.
7. Liability
- While we take all reasonable care, we are not responsible for accidental damage to property or injury unless caused by our gross negligence.
- We are not liable for injuries caused by aggressive or unsupervised animals during service.
8. Privacy
We respect your privacy and will not share your personal information with third parties except as required to provide the Services or comply with legal obligations.
9. Termination
We reserve the right to terminate services for non-compliance with these Terms and Conditions or if the property is deemed unsafe for our team.
10. Governing Law
These Terms and Conditions are governed by the laws of the State of Victoria, Australia.
11. Changes to Terms
We reserve the right to update these Terms and Conditions. Clients will be notified of significant changes.